Frosteez Mobile Car Air Conditioning has achieved an extraordinary milestone: 500 five-star Google reviews, all while maintaining a flawless 5.0-star average rating.
This rare achievement puts Frosteez in the top tier of Australian service businesses, where reputation, consistency and customer trust drive growth.
One look at Frosteez’ reviews shows why. Local driver Lisa M. wrote:
“Can't praise these folks enough. They were ready the moment my car drove in, very organised. Staff were very friendly and helpful. Couldn't be happier and so glad I found Frosteez.”
Another customer, Rob C., echoed the sentiment:
“5 star service from Frosteez. Fantastic customer service with a smile, great technical job done so efficiently. Really appreciated in receiving such great customer service other companies could learn off. 5 star plus!”
The average Google business rating across industries is 4.11 stars, yet 40% of consumers won’t even consider a company below a 4.0. Businesses with an average of 4.75 or higher enjoy the highest conversion rates.
Frosteez’ perfect 5.0 rating places them in an elite category. Just as importantly, they’re collecting reviews consistently with 119 five-star reviews in the past 12 months alone. With 84% of consumers believing reviews older than three months aren’t relevant, recency is as critical as rating.
“Google reviews are our lifeblood,” said Glen Wiltshire, Founder and Managing Director of Frosteez. “They don’t just make us feel proud, they directly drive the business forward. Our vans are busier, our workshop is fuller and our team is growing because customers trust what they read online.”
Since implementing the automated review collection system 5 STARS (5 Star Testimonial Automated Request System) four years ago, Frosteez has seen:
“Those results don’t come by accident,” said Tye Hillam, Managing Director of Stryv Business Growth Partners and the creator of 5 STARS. “Frosteez’ technicians and admin team deliver first-class service every day. What we helped do was make sure the happy customers they create are consistently sharing their experiences online. That’s where the compounding growth comes from.”
With 87% of service enquiries going to the Top-3 businesses in Google Maps, reviews are one of the most important ranking factors. Both quantity and frequency of reviews count, as does the recency and overall rating.
“This is what most business owners don’t realise,” Tye continued. “It’s not enough to have a handful of old reviews or even a good star rating. If you’re not consistently showing up with new, high-quality reviews, you’ll be invisible in both Google and AI search. And you’ll lose enquiries and jobs to the competitors who've figured this out.”
To achieve consistency, Frosteez partnered with Stryv to implement 5 STARS, a review automation system designed for service-based businesses.
5 STARS makes review collection effortless by:
The result? Businesses build trust, climb into the Google Maps Top-3 positions and unlock steady growth.
“5 STARS took away the stress of asking,” Glen added. “Before, reviews came in dribs and drabs and I had to ask for every single one of them in-person. Now they flow in consistently and on autopilot. And, we can feel the difference in the phones ringing and our calendar being booked out weeks in advance.”
Every business owner knows reviews matter, but the numbers prove it: failing to improve your Google ranking or generate consistent reviews costs real money. With Frosteez seeing a 4.65x revenue increase tied directly to reviews, the opportunity cost of inaction is enormous.
“Every day you delay is a day customers are choosing your competitors over your business. Frosteez proves what’s possible when you combine great service with a world-leading system (5 STARS) that ensures every happy customer's voice is heard.” Said Tye Hillam.
About Frosteez Mobile Car Air Conditioning
Since 2018, Frosteez has been keeping vehicles across West Brisbane and Ipswich cool and comfortable. With both a mobile service and a fully equipped workshop, Frosteez provides expert solutions for regas, hose repairs as well as replacement of compressors, condensers and evaporators. Their commitment to workmanship and customer care has made them the highest-rated car air-conditioning service in Ipswich and West Brisbane.
About 5 STARS
5 STARS is the 5-Star Testimonial Automated Request System created by Stryv Business Growth Partners. Designed for service businesses, 5 STARS automates and optimises the process of collecting Google reviews, helping businesses consistently appear in the Google Maps Top-3, convert more enquiries and grow profitably.
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